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Frequently Asked Questions (F.A.Q.s)
How can I exchange or return an item?
You can return or exchange items by sending them back unused and in their original packaging within 30 days after receipt. Please send your items to:

JPC Equestrian
100 Hillside Drive
Drums, PA 18222, USA
Attn: Customer Service

If you have any questions, please send an email to or call our customer service department at 1-888-506-8831. Please keep in mind that discontinued items are not refundable.

How do I know what size to buy?
Sizing charts are available through a link on the item’s detail pages of many of our products. If you would like to review size charts for all of our items.

What if I have a question?
If you have a specific questions or concerns about JPC products, please feel free to call our Customer Service Specialists at 1-888-506-8831. You can also send an e-mail to us at

How long will it take for my order to arrive?
Usually orders ship the same day and should arrive in 3-5 business days based on where you are located in the USA. After your order is processed, you will receive an order confirmation. Once shipped, you will receive another email with a tracking update for your order.

Will you sell my information?
No, we only keep your information to process and ship your orders and for JPC promotional purposes.
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