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Breeches.com is dedicated to offering our customers quality products at affordable prices. If you are not completely satisfied with your purchase, Breeches.com will accept returns of unused merchandise if returned within 30 days of receipt. Upon receiving the package, we encourage you to inspect items for damage or packing error. Contact customerservice@breeches.com with any issues.
Returns must be accompanied by original order receipt and will be accepted under the following conditions:.
All returned merchandise must be unworn and returned in the same condition and packaging as originally shipped in.
For the health and safety of our employees and mitigate the risk of illness, returns of worn items, intimate wear and bits will not be accepted. Please compare your new bit with the old to ensure the sizing is suitable.
For returns on horse clothing, if hair or dirt is present on the returned item, a full refund will not be given. Upon receiving, please place a bed sheet under the blanket when checking fit.
For returns on footwear, please ship boots complete with the branded boot box inside a separate box for shipping.
All monogrammed or personalized items are final sale and cannot be returned.
All sales on Clearance items are final; returns will not be accepted.
In some instances, images may be slightly different than products received due to availability of trims and restocking that can sometimes result in product variations. These instances shall follow the normal Return Process should you be dissatisfied with the item received.
Please allow between 14 - 21 days for your return and refund to be fully processed.
Returns Process Overview
Within the 48 contiguous states, use our online Returns Center to request your prepaid UPS shipping label, https://breechesdotcom.
Your return request will be sent to our customer service team for approval. Approval along with the prepaid UPS label is typically sent within 24 hours of original request.
Please include the Picking Ticket sent with your shipment to avoid delays in returns processing.
Once your return has been received by our warehouse you can expect a refund to the original form of payment. Please allow up to two weeks for the refund to be fully processed.
You will receive an email notification of the refund in the form of original payment. It may take several business days for the funds to appear in your account once the refund is processed.
For returns outside of the 48 contiguous states, please contact Customer Service at customerservice@breeches.com to initiate your return with your five digit order number, item(s) to be returned and tracking number of return shipment. Return shipping is the responsibility of the customer. Returns should be sent to:
Breeches.com
Attn: Returns
100 Hillside Drive
Drums, PA 18222
USA
EXCHANGES
If you would like to exchange an item please follow the Returns Process and place a new order for the item as you normally would. Discount codes will not be honored on the repurchased item(s).
Try and Keep (TAK) Saddle Program Return details
Breeches.com acknowledges the importance of having a quality saddle at an affordable price; if you receive your new HDR saddle and it isn’t exactly how you expect, please refer to the below info regarding saddle returns.
In case you are not satisfied for any reason, the saddle may be returned FREE SHIPPING within 3 weeks of delivery date.
A returned saddle must be clean, free of horse hair and include all original packaging with tags.
Please follow the standard Return Process to initiate the return. Note this policy applies only to Henry De Rivel saddle purchases.
Henri de Rivel saddles hold a lifetime tree warranty that covers the integrity of the saddle tree only. The lifetime warranty guarantees the life of the saddle tree only. This does not include the billets or general wear and tear of the leather.
In the case of a defective saddle, please send a photo and description of the defect to Customer Service. We may reserve the right to request the saddle be shipped back to our warehouse for inspection.
If the saddle is found to be defective, it will be repaired or replaced at Breeches.com’s discretion.
TuffRider Blanket and Sheets Warranty:
If a TuffRider blanket is found to have a manufacturing defect within one year of date of purchase, Breeches.com will use best efforts to repair or replace the blanket. Manufacturing defects include defective closures, waterproofness or outer shell. Repairs or replacement will be made at the discretion of Breeches.com.
Normal wear and tear, damage from incorrect usage, fit issues, damage from alterations or cleaning, among other potential issues are not covered under the TuffRider blanket warranty.
If you are experiencing issues with your blanket that you believe may be covered under this warranty please contact customer service (customerservice@breeches.com) with your five digit order number, date of purchase, a detailed description of the issue and photographs.
If your blanket was purchased at a retailer other than Breeches.com, please reach out to the retailer where the blanket was originally purchased.
For questions regarding any portions of this Return Policy, please reach out to customerservice@breeches.com or call 1-888-918-0566.