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Breeches.com Policy
RETURN POLICY
Breeches.com is dedicated to offering our customers quality products at affordable prices. If you are not completely satisfied with your purchase, Breeches.com will accept returns of unused merchandise if returned within 15 days of receipt. Upon receiving the package, we encourage you to inspect items for damage or packing error. Contactcustomerservice@breeches.com with any issues.
Returns must be accompanied by original order receipt and will be accepted under the following conditions:
***Once your return tracking number shows your return has been received in the warehouse, please allow 3-5 business days for your refund to be initiated. You can check the status of your return delivery with your tracking number on UPS.com.
Please note:- If you return any clereance item or sales item which are non returnable. The return will not be accepted. If it is shipped to us then You will need to send a shipping label to us to ship it back to you.
Returns Process Overview
For all returns, please contact Customer Service at customerservice@breeches.com to initiate your return with your five digit online order number, list of item(s) to be returned and the tracking number of your return shipment. Return shipping is the responsibility of the customer. Returns should be sent to:
Breeches.com
Attn: Returns
100 Hillside Drive
Drums, PA 18222
USA
COUPON POLICY
EXCHANGE POLICY
Breeches.com does not offer traditional exchanges due to inventory complications. If you would like to exchange an item, please follow the normal Returns Process and place a new order for the item on Breeches.com. Discount codes will not be honored on the repurchased item(s).
Price Adjustments will not be made on sale item(s) outside of sale period.
Example: If you purchase a pair of breeches for $50 and the same pair of breeches goes on sale for $25 a day later, we will not refund the difference. Sales are at time of purchase only.
Holiday Season Gift Return Policy
Breeches.com will honor holiday gift returns between Black Friday through January 31st.
BLANKET POLICY
TuffRider Blanket and Sheets Warranty:
If a TuffRider blanket is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacement pieces or full blanket replacements will be made at the discretion of Breeches.com.
Normal wear and tear, damage from incorrect usage, fit issues, damage from alterations or cleaning, as well as other potential issues are not covered under the TuffRider blanket warranty.
If you are experiencing issues with your blanket that you believe may be covered under this warranty, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue.
If your TuffRider blanket was purchased at a retailer other than Breeches.com, please reach out to the retailer where the blanket was originally purchased.
For questions regarding any portions of this Return Policy, please reach out tocustomerservice@breeches.com or call 1-888-918-0566.
Other Blanket Brands Sold on Breeches.com
If you purchased a different brand blanket other than TuffRider from breeches.com, please contactcustomerservice@breeches.com for the customer service team to contact the manufacturer on your behalf. Please provide your five digit online order number, date of purchase, photographs, and a detailed description of the issue.
TUFFRIDER HELMET POLICY
*IMPORTANT NOTICE* HELMETS INVOLVED IN ACCIDENTS SHOULD BE
REPLACED AND NOT USED
JPC Equestrian Inc. will replace any TuffRider helmet involved in an accident at a 30% discount from the prevailing MSRP.
Please email a photo of the helmet along with a description of the damage, the name of the retailer where the helmet was purchased from, and a phone number for us to contact you for credit card details to b2bservice@jpcequestrian.com.
We will email you a prepaid shipping label. Then upon receipt and inspection of the helmet involved in an accident, we will ship you a replacement helmet after processing your payment.
If you have further questions, please call 1-866-273-3243 from 9 to 5 EST to speak to a customer service team member.
Henri De Rivel Saddle Policy
TuffRider Footwear Policy
If TuffRider Footwear is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacements will be made at the discretion of Breeches.com.
Normal wear and tear, damage from incorrect usage, fit issues, damage from cleaning, as well as other potential issues are not covered.
If you are experiencing issues with your footwear that you believe may be covered under this policy, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue.
If your TuffRider footwear was purchased at a retailer other than Breeches.com, please reach out to the retailer where the footwear was originally purchased.
For questions regarding any portions of this Return Policy, please reach out to customerservice@breeches.com or call 1-888-918-0566.
Customer Service Hours
Monday-Friday 9 AM- 8 PM est