Breeches.com Policy

Breeches.com Policy

RETURN POLICY

Breeches.com is dedicated to offering our customers quality products at affordable prices. If you are not completely satisfied with your purchase, Breeches.com will accept returns of unused merchandise if returned within 30 days of receipt. Upon receiving the package, we encourage you to inspect items for damage or packing error. Contactcustomerservice@breeches.com with any issues.

 Returns must be accompanied by original order receipt and will be accepted under the following conditions:

• All returned merchandise must be returned in the new condition along with original packaging. 
• For the health and safety of our employees and to mitigate the risk of illness, returns of worn items, intimate wear and bits will not be accepted. Please compare your new bit with the old bit to ensure the sizing is suitable.
• For returns on horse clothing, (blankets, coolers, fly sheets etc)  if hair or dirt is present on the returned item, a full refundwill not be given. Upon receiving, please place a bed sheet under the blanket when checking fit. 
• For returns on footwear, please ship boots back with the branded box inside a separate box for shipping. 
• For returns on saddles, customers have 3 weeks to make a return. Full refunds will be applied only if the saddle shows no signs of wear.If a saddle is not returned in new condition, the refund will be prorated determined upon usage.Return shipping for saddles is at the customer's expense. 
• All monogrammed or personalized items are final sale and cannot be returned.
• For returns on items that included a free gift, the free gift must also be returned as well. Failure to do so will result in the free gift value deducted from the amount refunded. 
• All sales on Clearance items are final; returns will not be accepted. (Please note items on SALE are returnable. Items on CLEARANCE areNOT.)
• In some cases images may be slightly different from products received due to the availability of manufacturing materials. This can sometimes result in product variations. These instances shall follow the normal Return Process should you be dissatisfied with the item received (including the international return policy).

***Once your return tracking number shows your return has been received in the warehouse, please allow 3-5 business days for your refund to be initiated. You can check the status of your return delivery with your tracking number on UPS.com.

 Returns Process Overview

• If you are located in the 48 contiguous states, use our online Returns Center to request your prepaid UPS shipping label,https://breechesdotcom.fabreturns.app.
• You will need your online order number and the email address you used to place the order to request your return. 
• Your return request will be sent to our customer service team for approval. Approval along with the prepaid UPS label is typically sent within 24 hours of original request.

• Please include the Pick Ticket that was sent with your shipment to avoid delays of the processing of your return. 
• Once your return has been received by our warehouse you can expect a refund to the original form of payment. Please allow up to two weeks for the refund to be fully processed and refunded. This also includes ShopPay, PayPal, ApplePay and AfterPay. 
• You will receive an email notification of the refund in the form of original payment. It may take several business days for the funds to appear in your account once the refund is processed. 

For returns outside of the 48 contiguous states, please contact Customer Service atcustomerservice@breeches.com to initiate your return with your five digit online order number, list of item(s) to be returned and the tracking number of your return shipment. Return shipping is the responsibility of the customer. Returns should be sent to:

Breeches.com

Attn: Returns

100 Hillside Drive

Drums, PA 18222

USA

COUPON POLICY

• Coupon Codes are not able to be used by Canadian Customers
• If any clearance item is in the cart, the coupon code will not apply. Clearance items must be purchased separately.  

EXCHANGE POLICY

Breeches.com does not offer traditional exchanges due to inventory complications. If you would like to exchange an item, please follow the normal Returns Process and place a new order for the item on Breeches.com. Discount codes will not be honored on the repurchased item(s).

Price Adjustments will not be made on sale item(s) outside of sale period.

Example: If you purchase a pair of breeches for $50 and the same pair of breeches goes on sale for $25 a day later, we will not refund the difference. Sales are at time of purchase only.

Holiday Season Gift Return Policy

Breeches.com will honor holiday gift returns between Black Friday through January 31st.

•  If you are the original purchaser of the gift, please follow the standard return directions using the return center. The refund will be processed on the original form of payment. 
• If you are the gift recipient, please contactcustomerservice@breeches.com with the 5 digit online order number, so we can initiate your return. Gift returns will be in the form ofSTORE CREDIT ONLY(no exchanges, credit card refunds etc). Store credit will only be issued after the merchandise has been returned and approved to be restocked in the warehouse.

BLANKET POLICY 

TuffRider Blanket and Sheets Warranty:

If a TuffRider blanket is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacement pieces or full blanket replacements will be made at the discretion of Breeches.com. 

Normal wear and tear, damage from incorrect usage, fit issues, damage from alterations or cleaning, as well as other potential issues are not covered under the TuffRider blanket warranty. 

If you are experiencing issues with your blanket that you believe may be covered under this warranty, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

If your TuffRider blanket was purchased at a retailer other than Breeches.com, please reach out to the retailer where the blanket was originally purchased. 

For questions regarding any portions of this Return Policy, please reach out tocustomerservice@breeches.com or call 1-888-918-0566.

Other Blanket Brands Sold on Breeches.com

If you purchased a different brand blanket other than TuffRider from breeches.com, please contactcustomerservice@breeches.com for the customer service team to contact the manufacturer on your behalf. Please provide your five digit online order number, date of purchase, photographs, and a detailed description of the issue.