Breeches.com Policy

Breeches.com Policy


Breeches.com Policy

RETURN POLICY

Breeches.com is dedicated to offering our customers quality products at affordable prices. If you are not completely satisfied with your purchase, Breeches.com will accept returns of unused merchandise if returned within 15 days of receipt. Upon receiving the package, we encourage you to inspect items for damage or packing error. Contact customerservice@breeches.com with any issues.

 Returns must be accompanied by original order receipt and will be accepted under the following conditions:

  • All returned merchandise must be returned in the new condition along with original packaging. 
  • For the health and safety of our employees and to mitigate the risk of illness, returns of worn items, intimate wear and bits will not be accepted. Please compare your new bit with the old bit to ensure the sizing is suitable.
  • For returns on horse clothing, (blankets, coolers, fly sheets etc)  if hair or dirt is present on the returned item, a full refund will not be given. Upon receiving, please place a bed sheet under the blanket when checking fit. 
  • For returns on footwear, please ship boots back with the branded box inside a separate box for shipping. 
  • For returns on saddles, customers have 2 weeks to make a return. Full refunds will be applied only if the saddle shows no signs of wear. If a saddle is not returned in new condition, the refund will be prorated determined upon usage. Return shipping for saddles is at the customer's expense. 
  • All monogrammed or personalized items are final sale and cannot be returned.
  • For returns on items that included a free gift, the free gift must also be returned as well. Failure to do so will result in the free gift value deducted from the amount refunded. 
  • All Sale and Clearance items are final; returns will not be accepted.
  •  BITS are not returnable.
  • In some cases images may be slightly different from products received due to the availability of manufacturing materials. This can sometimes result in product variations. These instances shall follow the normal Return Process should you be dissatisfied with the item received (including the international return policy).

***Once your return tracking number shows your return has been received in the warehouse, please allow 3-5 business days for your refund to be initiated. You can check the status of your return delivery with your tracking number on UPS.com.

Please note:- If you return any clereance item or used item which are non returnable. The return will not be accepted. If it is shipped to us then You will need to send a shipping label to us to ship it back to you.

 

 Returns Process Overview

    • The customer needs to return the item within 15 days from the date of order delivered on their own expense. (expect reason - Damage, Defective or wrong item)
    • For all returns, please contact Customer Service at customerservice@breeches.com to initiate your return with your five digit online order number, list of item(s) to be returned and the tracking number of your return shipment. Return shipping is the responsibility of the customer. Returns should be sent to:

      Breeches.com

      Attn: Returns

      100 Hillside Drive

      Drums, PA 18222

      USA

    • Please include the Pick Ticket that was sent with your shipment to avoid delays of the processing of your return. 
    • Once your return has been received by our warehouse you can expect a refund to the original form of payment. Please allow up to two weeks for the refund to be fully processed and refunded. This also includes ShopPay, PayPal, ApplePay and AfterPay. 
    • You will receive an email notification of the refund in the form of original payment. It may take several business days for the funds to appear in your account once the refund is processed. 

     

    COUPON POLICY

    • Coupon Codes are not able to be used by Canadian Customers
    • If any clearance item is in the cart, the coupon code will not apply. Clearance items must be purchased separately.  

    EXCHANGE POLICY

    Breeches.com does not offer traditional exchanges due to inventory complications. If you would like to exchange an item, please follow the normal Returns Process and place a new order for the item on Breeches.com. Discount codes will not be honored on the repurchased item(s).

    Price Adjustments will not be made on sale item(s) outside of sale period.

    Example: If you purchase a pair of breeches for $50 and the same pair of breeches goes on sale for $25 a day later, we will not refund the difference. Sales are at time of purchase only.

    Holiday Season Gift Return Policy

    Breeches.com will honor holiday gift returns between Black Friday through January 31st.

    •  If you are the original purchaser of the gift, please follow the standard return directions using the return center. The refund will be processed on the original form of payment. 
    • If you are the gift recipient, please contact customerservice@breeches.com with the 5 digit online order number, so we can initiate your return. Gift returns will be in the form of STORE CREDIT ONLY (no exchanges, credit card refunds etc). Store credit will only be issued after the merchandise has been returned and approved to be restocked in the warehouse.

    BLANKET POLICY 

      TuffRider Blanket and Sheets Warranty:

      If a TuffRider blanket is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacement pieces or full blanket replacements will be made at the discretion of Breeches.com. 

      Normal wear and tear, damage from incorrect usage, fit issues, damage from alterations or cleaning, as well as other potential issues are not covered under the TuffRider blanket warranty. 

      If you are experiencing issues with your blanket that you believe may be covered under this warranty, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

      If your TuffRider blanket was purchased at a retailer other than Breeches.com, please reach out to the retailer where the blanket was originally purchased. 

      For questions regarding any portions of this Return Policy, please reach out to customerservice@breeches.com or call 1-888-918-0566.

      Other Blanket Brands Sold on Breeches.com

      If you purchased a different brand blanket other than TuffRider from breeches.com, please contact customerservice@breeches.com for the customer service team to contact the manufacturer on your behalf. Please provide your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

      TUFFRIDER HELMET POLICY

      *IMPORTANT NOTICE* HELMETS INVOLVED IN ACCIDENTS SHOULD BE
      REPLACED AND NOT USED

      JPC Equestrian Inc. will replace any TuffRider helmet involved in an accident at a 30% discount from the prevailing MSRP.

      Please email a photo of the helmet along with a description of the damage, the name of the retailer where the helmet was purchased from, and a phone number for us to contact you for credit card details to b2bservice@jpcequestrian.com.

      We will email you a prepaid shipping label. Then upon receipt and inspection of the helmet involved in an accident, we will ship you a replacement helmet after processing your payment.

      If you have further questions, please call 1-866-273-3243 from 9 to 5 EST to speak to a customer service team member.

      Henri De Rivel Saddle Policy

      • The saddle warranty becomes effective from the date of purchase.
      • You must have the original receipt of purchase.
      • HDR will repair or replace the Henri de Rivel saddle at no cost, if the saddle is proven to be defective due to faulty parts or workmanship within 1 year of the date of purchase.
      • HDR will repair or replace your Henri de Rivel saddle at no cost, if the tree is broken within 10 years of the date of purchase.
      • HDR will not cover normal wear and tear, accidental damage, damage caused by negligent use, abuse or neglect of the saddle.
      • If you believe your Henri de Rivel saddle to be faulty, please contact the retailer from which you purchased the saddle.

      TuffRider Footwear Policy

      If TuffRider Footwear is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacements will be made at the discretion of Breeches.com. 

      Normal wear and tear, damage from incorrect usage, fit issues, damage from cleaning, as well as other potential issues are not covered.

      If you are experiencing issues with your footwear that you believe may be covered under this policy, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

      If your TuffRider footwear was purchased at a retailer other than Breeches.com, please reach out to the retailer where the footwear was originally purchased. 

      For questions regarding any portions of this Return Policy, please reach out to customerservice@breeches.com or call 1-888-918-0566.

      Customer Service Hours

      Monday-Friday 9 AM- 8 PM est