Customer Reviews
- Reviews
- Questions
- shout
- tracking #
- warehouse
- mecate
- Jess
- snaffle
- headstall
- package
- response
AMAZING CUSTOMER SERVICE
The item looks great, I haven't actually tried it yet. The customer service I received was amazing! When I ordered, I was informed that this item ships from another warehouse, so could not be expedited, which was fine. I received the package on a Friday evening. When I opened it, it was just the headstall and mecate, no snaffle. I came to the website, and sent an email regarding the missing snaffle. I received an automatic response that customer service was closed, but they would respond on Monday. On Saturday, I had an email from Jess in customer service, stating that the snaffle should have shipped with the headstall and mecate, and she would contact the warehouse on Monday, when they reopened. I followed up with an email to Jess on Tuesday, and she responded immediately that the warehouse was going to ship the snaffle, she was just waiting on a tracking #. A few hours later, Jess emailed me the tracking #, and told me the snaffle should arrive the next day. And it did! I am very happy with the whole set, and want to give a shout out to Jess for the best customer service!
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